Pilates + Wellness
Privacy Policy
Effective Date: September 30, 2026
Pilates + Wellness LLC, operating as Pilates at the Plant ("Pilates + Wellness," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, create an account, purchase a membership or service, or participate in our classes, appointments, events, and other offerings.
Information We Collect
We may collect information including:
- Name, email address, phone number, birthday, and contact preferences.
- Account and customer profile information.
- Memberships, class packs, bookings, appointments, purchases, credits, and attendance history.
- Payment transaction information processed through our payment providers.
- Health, injury, pregnancy, medication, mobility, or other information voluntarily provided through intake forms.
- Emergency contact information.
- Marketing and communication preferences, including email and SMS consent.
- Website usage information such as browser, device, pages visited, and similar technical information.
How We Use Your Information
We may use your information to:
- Manage your account, memberships, credits, bookings, appointments, and payments.
- Provide Pilates classes, private sessions, events, and wellness services.
- Communicate about bookings, cancellations, account activity, purchases, and studio operations.
- Respond to questions and provide customer support.
- Send marketing emails or text messages where you have provided appropriate consent.
- Improve our website, services, studio operations, and customer experience.
- Maintain safety and appropriate service delivery based on information you provide.
- Comply with legal, financial, regulatory, and recordkeeping obligations.
Payments
Payment information is processed through third-party payment and booking providers, including Momence and Stripe. Pilates + Wellness does not generally store complete payment card numbers on its own website.
Health and Intake Information
You may voluntarily provide health-related information so instructors can better understand relevant limitations, injuries, conditions, or concerns. This information is used for studio operations, safety, and service delivery and is not intended to replace medical advice or treatment.
How We Share Information
We may share information with service providers that help us operate the studio and website, including booking, customer-management, payment, email, SMS, website hosting, analytics, and business software providers.
We do not sell your personal information for money. We may disclose information where required by law, necessary to protect our rights or safety, or as part of a legitimate business transaction.
Email and Text Messages
Transactional messages may be sent regarding your account, bookings, purchases, or studio operations. Marketing messages are sent based on the consent you provide.
You may unsubscribe from marketing emails using the unsubscribe link provided in those messages. You may opt out of marketing text messages by replying STOP.
Cookies and Website Technologies
Our website and service providers may use cookies and similar technologies to operate the website, understand usage, remember preferences, and improve performance.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, and comply with applicable legal obligations.
Data Security
We use reasonable administrative and technical measures designed to protect personal information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Children
Our services are not intended to independently collect personal information from children without involvement or authorization from a parent or legal guardian where required.
Your Privacy Choices
Depending on applicable law, you may have rights regarding access, correction, deletion, or use of your personal information. You may also update many account details directly through your customer account.
Third-Party Services
Our website may link to or integrate with third-party platforms such as Momence, Stripe, Instagram, Google Maps, and other service providers. Their privacy practices are governed by their own policies.
Changes to This Policy
We may update this Privacy Policy periodically. The effective date above will be updated when material changes are made.
Contact Us
Pilates + Wellness LLC
Pilates at the Plant
3100 Canal St., Suite 100-B
Houston, TX 77003
For privacy-related questions or requests, please contact us through the website contact form.